These general terms ("T&Cs") govern the use of services provided by Heroes PMS SAS on the platform www.heroespms.com.
1. Purpose
Heroes PMS provides SaaS hospitality management software (PMS, channel manager, operations, messaging). Use of the service implies full acceptance of these T&Cs.
2. Signup & account
The customer creates an account by providing accurate and up-to-date information. They are responsible for the confidentiality of their credentials and operations performed under their account.
3. Pricing & payment
Current pricing is published on the /pricing page. Payment is by credit card (via Stripe) or SEPA wire. Billing is monthly or yearly per the customer's choice.
4. Term & termination
The contract is no-commitment and renews automatically. The customer can cancel at any time from their account, effective at the end of the current period. No prorated refund is due.
5. Heroes PMS obligations
- Service availability: 99.9% measured monthly (excluding planned maintenance).
- Daily encrypted backups.
- Technical support in French/English, reply within 2 business hours.
- Updates and fixes included.
6. Customer obligations
- Use in compliance with French law and GDPR.
- Respect Heroes PMS intellectual property rights.
- Inform their own customers about data collection.
7. Intellectual property
The software, trademarks and documentation remain the exclusive property of Heroes PMS SAS. Data entered by the customer belongs to them and remains exportable at any time.
8. Liability
Heroes PMS liability is limited to the amounts paid by the customer over the last 12 months. Heroes PMS is not liable for indirect damages (loss of revenue, loss of image).
9. Governing law & jurisdiction
These T&Cs are governed by French law. Any dispute falls under the exclusive jurisdiction of Paris courts.