How do units for sale and rent work on the condo website?
Units for sale and rent gives your residence its own small marketplace. Owners who want to sell or rent list their unit on the condo website, the management approves each listing before it goes online, and every enquiry from buyers and tenants goes straight to the management team instead of scattered chat groups.
From listing to enquiry, step by step
- Open the condo website. The residence website runs on a Heroes subdomain or on your own domain. It becomes the official place where units in the building are advertised.
- Tell owners they can list. Post an announcement to all owners, or to a single building, explaining that units for sale or rent can now be listed on the website, and what your rules are.
- The owner prepares the listing. Photos and details go into the same clean listing pages used by Heroes real estate, so every unit looks professional, whoever created it.
- You approve before it goes online. Check the photos, description and price, and make sure the person listing is the owner recorded for that unit. Nothing appears on the website without your approval.
- Enquiries reach the management. When a buyer or tenant asks about a unit, the enquiry goes straight to your team. Reply, arrange a visit and keep the owner informed, according to the process you agreed with them.
- Update your records after the deal. When a unit changes hands or gets a new tenant, update the owner or resident in Buildings, units and residents so charges, votes and the directory stay correct.
Which residences benefit most?
The module suits management companies, syndics and owners’ associations whose residences see regular resales and rentals. Typical situations include:
- Investor-owned condominiums, a familiar picture in Phnom Penh and other Southeast Asian cities, where many units are rented out.
- Buildings where owners advertise on the lobby notice board or in residents’ chat groups, and the management only hears about a sale afterwards.
- Residences that want to control how the building is presented online.
- Buyers and tenants who already like the building and want a unit there, not just any property in the area.
Units for sale and rent come with the Condo Pro and Condo Enterprise plans.
Before and with Heroes PMS
| Topic | Notice boards and chat groups | With Heroes PMS |
|---|---|---|
| Where units are advertised | Lobby boards, chat groups, scattered portals | The residence’s own website |
| Who checks the listing | Nobody | The management approves before it goes online |
| Where enquiries go | To whoever posted the ad | Straight to the management team |
| Listing quality | Phone photos and a few lines of text | Clean listing pages with photos and details |
| Management visibility | Learns about sales after the fact | Sees every listed unit and every enquiry |
Practical tips
- Write simple listing rules. Agree on what owners must provide, such as recent photos, an accurate size and the asking price, and on what is not allowed, such as photos showing other residents.
- Approve quickly. An owner who waits a week for approval goes back to the chat group. Set yourself a target, for example one working day.
- Agree on how enquiries are handled. Decide with owners whether your team arranges visits, passes contacts on or works with a partner agency, and say so clearly.
- Show off the residence. Buyers choose a building as much as a unit: mention the pool, gym or function room residents can book.
- Keep the website up to date. A unit that was rented months ago but still appears online damages trust in every other listing.
